Shipping Policy

Thank you for shopping with Aurizene.

We are committed to delivering your order safely and efficiently. Please review our shipping policy below for information regarding processing times, delivery estimates, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay in shipping your order, we will contact you via email.

Shipping Methods

To ensure reliable delivery, Aurizene works with trusted UK courier partners.

Depending on the weight, size, and destination of your order, we may use:

  • DPD

  • Evri

  • Royal Mail

The courier service will be selected at our discretion to provide the most suitable delivery option for your order.

Delivery Time

Estimated delivery time is 8 to 10 business days from the date your order is shipped.

Please note that delivery times are estimates and may vary due to factors outside our control, including:

  • Weather conditions

  • Courier delays

  • Customs inspections (where applicable)

  • Peak seasonal demand

  • Public holidays

Aurizene cannot guarantee delivery dates and is not responsible for delays caused by third-party shipping providers.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment is completed.

Any promotional free shipping offers will be clearly stated on our website.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 24–48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Aurizene is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping addresses provided by the customer.

If you notice an error in your shipping details, please contact us immediately at hello@aurizene.com.

Lost or Delayed Shipments

If your order appears to be lost or significantly delayed, please contact us at hello@aurizene.com.

We will work with the courier service to investigate the shipment and provide updates where possible.

Please note that investigations may take several business days depending on the courier's procedures.

International Shipping

International shipping availability may vary depending on the destination country.

Customers are responsible for any customs duties, import taxes, VAT, or other charges imposed by local authorities.

Aurizene is not responsible for delays caused by customs clearance processes.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery and provide:

  • Your order number

  • Clear photographs of the package

  • Photographs of the damaged item(s)

We will review the claim and work to resolve the issue as quickly as possible.

Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Email: hello@aurizene.com

Aurizene Customer Support Team